Refund Policy

General Refund Policy

Due to the custom nature of antique restoration work, our refund policy differs from typical retail policies. Each restoration project is unique and tailored specifically to your antique piece. Once work has begun, materials are purchased and labor is invested that cannot be recovered or resold.

Consultation and Assessment

Our initial consultation and assessment services are provided free of charge. There is no cost to you for our evaluation of your antique piece, and no refund is necessary as no payment is required for this service.

Cancellation Before Work Begins

You may cancel your restoration project at any time before work begins for a full refund of any deposits or payments made, subject to the following conditions:

• Cancellation must be made in writing (email or letter)
• No materials have been ordered specifically for your project
• No preparatory work has been performed on your piece
• Your antique piece must be collected within 30 days of cancellation

Refunds for pre-work cancellations will be processed within 5-10 business days using the original payment method.

Cancellation After Work Has Begun

Once restoration work has commenced, cancellation terms are as follows:

• You will be charged for all work completed up to the point of cancellation
• You will be charged for any materials purchased specifically for your project
• Any remaining balance after deducting completed work and materials will be refunded
• Your piece will be returned in its current state of restoration
• A detailed breakdown of charges will be provided

Completed Work

Once restoration work is completed and you have approved the final result, the work is considered final and no refunds will be provided. We encourage you to thoroughly inspect your restored piece during the final review process and communicate any concerns before final approval.

Warranty Claims vs. Refunds

Issues covered under our one-year workmanship warranty are handled through repair or re-work, not refunds. Warranty coverage includes:

• Defects in our restoration work
• Failure of adhesives or finishes applied during restoration
• Mechanical issues with clock movements we have serviced

Warranty issues will be corrected at no charge to you. Refunds are not provided for warranty claims as we stand behind our work and will make any necessary corrections.

Circumstances for Partial Refunds

Partial refunds may be considered in the following exceptional circumstances:

• Significant project delays: If we are unable to complete your project within a reasonable timeframe due to circumstances within our control
• Inability to complete work: If unforeseen issues make completion impossible and we cannot provide an acceptable alternative solution
• Material failure: If specialized materials fail during the restoration process through no fault of either party

Partial refunds are evaluated on a case-by-case basis and are at the discretion of Time Past Antiques Shop management.

Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• Change of mind after work has begun
• Discovery of pre-existing damage or conditions during restoration
• Dissatisfaction with the appearance of properly executed restoration work
• Delays caused by client unavailability or failure to respond to communications
• Damage to pieces caused by client mishandling after completion
• Normal wear and tear after restoration completion
• Issues arising from failure to follow provided care instructions

Refund Process

To request a refund, please follow these steps:

1. Contact us in writing (email or letter) with your refund request
2. Include your project details, payment information, and reason for the refund request
3. We will review your request and respond within 5 business days
4. If approved, refunds will be processed within 10 business days
5. Refunds will be issued using the original payment method when possible

Payment Method Considerations

Refund processing times may vary based on your payment method:

• Credit Cards: 3-5 business days after processing
• Debit Cards: 5-10 business days after processing
• Cash: Immediate upon pickup or mailed check within 5 business days
• Check: Refund check mailed within 5 business days

Dispute Resolution

If you disagree with our refund decision, we encourage you to contact us directly to discuss your concerns. We are committed to finding fair solutions and maintaining positive client relationships. If we cannot reach a mutually acceptable resolution, disputes may be subject to the arbitration process outlined in our Terms of Service.

Force Majeure and Extraordinary Circumstances

In cases of extraordinary circumstances beyond our control (natural disasters, government orders, etc.) that prevent completion of your restoration project, we will work with you to find an equitable solution. This may include partial refunds, project postponement, or alternative arrangements based on the specific circumstances.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated effective date. The policy in effect at the time of your service agreement will govern your restoration project.

Contact Information

For refund requests or questions about this policy, please contact us: